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FAQs

Shipping Information

What Shipping Methods Are Available?

Currently all products are shipped via e-packet or USPS. We currently don’t have expedited shipping services, but inventory that is in our US warehouse will arrive within 2-3 business days after processing. Inventory in our China warehouse will arrive 6-12 business days after processing.

Do You Ship Internationally?

Yes! We offer free international shipping on most products!

How Long Will It Take To Get My Package?

Inventory in our US warehouse will arrive within 2-3 days after processing. Inventory in our China warehouse will arrive 6-12 days after processing. Processing time usually takes 24-72 hours.

Payment Information

What Payment Methods Are Accepted?

We offer secure checkout through Visa, MasterCard, American Express, or Discover. You can also checkout through PayPal.

Is Buying On-Line Safe?

Yes! Our site is 100% secure. We do not save any of your payment information, which helps provide you an added layer of security to your personal/payment information.

Orders and Returns

We ensure the quality of the products before sending the parcel out!
1.How to deal with, If the item is defective?
We apologize if you receive a defective item, and will actively work to deal with each incident, but we need your help!

 

First: If the item is defective, please notify us within 3 days of delivery.

Second: please shoot the picture of the item is defective, and then send the picture to us by email (contact[at]victoryroze.com), so that we could submit them to our Technical Director. If we conclude there was an issue with the item, we will update your records and the next order will be free!

Third: If we could not identify the product defect. All items must be returned in their original condition, in order to qualify for a refund or exchange of goods. The buyer is responsible for all shipping costs incurred. But in order to receive compensation for any loss in shipping charges we will give you up to an additional 25% off your next order.

2. Return or cancellation policy with cooling off period (a time-frame in which the customer may return the goods they have purchased without giving any explanation)
Within 3 days of delivery, and The buyer is responsible for all shipping costs incurred.